HubScape’s offline mode helps you complete visits when signal is low or unavailable. Here’s what you can and cannot do offline:
What You Can Do
If you opened the app and loaded your day's schedule while connected, you can:
Open visits scheduled for that day
Start visits
Fill out completion forms
Add pictures and notes
Mark visits as complete
If there’s no signal, visit data will upload automatically in the background when connectivity returns.
What You Cannot Do
Anything not included above cannot be done offline, some of the key actions are:
Update your schedule i.e. move visits
Create or schedule new visits
Navigate to other days/other schedules
Edit visit or job data
Send reports
Handling Pending Visits
Pending visits (yellow status) upload automatically when signal is restored
Pull down on the schedule screen to manually trigger a data upload
Do not log out while visits are pending as this will clear them
Image Uploads
Images may take longer to upload due to file size but will complete once the visit data has been uploaded. You can check if your images are still pending upload by opening the completed visit when signal is restored:
